Frequently asked questions

If it's not answered here, ask us!

Can I get a free trial without using the online signup?
Of course, please contact us at, tell us a little about your business, and your use-case, and we will be happy to set up a no-obligation free trial for you.
Can I get extend my free trial?
Of course, if you need extra time to test Data Graphs, please contact us at, tell us a little about your business, and your use-case, and we will be happy to extend your free trial.
Is Data Graphs mobile friendly ?
While Data Graphs can be used on a mobile, this type of application is not ideally suited to a mobile user experience. Creating complex data schemas is best achieved using a desktop display or a tablet. Editing and maintaining data can be done on mobile, but we recommend a larger display to get the most out of Data Graphs
Does Data Graphs give me an entry on Google Knowledge Panel?
No. Only Google has control over which data appears in their knowledge graph panel, and it is determined by the metadata you publish on your own website.
Can I get a different combination of datasets and sizes ?
Absolutely, if you need a different combination of datasets and concepts than the subscription user interface allows, please contact us at, tell us a little about your use-case, and we can setup a unique configuration for you.
Is there a developer guide for the API
Yes. We have online interactive documentation and a test harness for the API and client library in our support portal here:
Is there a client library for the API
Yes. We have a Javascript client library here :
Is my data secure?
Yes. Your data is encrypted at rest, and is encrypted end-to-end from browser all the way to through to storage.
Is my data backed up?
Yes. Your data is backed up frequently. You can also export your data via the Data Graphs services and store your own back-ups as you wish.
Can I lose my data?
Your data is stored in extremely robust enterprise-grade storage. Multiple copies of your data is stored in a distributed data store. Backups are taken very frequently, and the backups are also stored securely and robustly. While no storage service can ever rule out a catastrophic failure, the patterns we use are designed to mitigate the risks of data loss and include disaster recovery.
How does the public and private API access work?
All accounts comes with API access to your data graphs. Each Data Set can be configured with Public or Private access. You can grant one or more API keys to use the APIs. A Data Set with public access means the API can be used with only the API key, and is suitable for integrating with a public facing app, where you are happy for yor data to be publicly accessible. A private access Data Set can only be accessed via its API using OpenID / oAuth secure authentication. In this case, you must use credentials to request an authentication token, which can then be used to make API requests along with the API key.
Where is my data hosted?
Your data is hosted in an Amazon European data centre. Amazon's data centres are world class, secure with high availability.
Can you host my data in other regions?
We are working on the technology to hosting your data in different regions. Watch this space. If this is super-important please get in touch at
Can I pay using a corporate purchasing process.
Yes of course, if you are an enterprise who would rather pay via a corporate purchasing system, please just contact us at and we will be happy to help.
What is the difference between private and public datasets?
Data stored in a public dataset can be accessed publicly via the data graphs API with an API key - this means you can use the data graphs API directly in a public facing web or mobile application. Data stored in a private dataset requires oAuth credentials to access, so only a logged in user can access it.